The Government has been accused of applying a “one size fits all” approach to the complex issues people face and Universal Credit has been blamed for soaring rent arrears and the use of food banks.
Disabled and seriously unwell people receive a “severe disability premium” if they are on legacy benefits but this does not exist on Universal Credit, meaning some may find themselves worse off.
The Government pays a transitional payment to those previously in receipt of the premium and moving onto Universal Credit, but Z2K warned changes to the system from January 2021 mean this funding won’t be ring-fenced.
Z2K has published testimony from two people they support in the hope it will “serve as a wake-up call to those in Government to think again”.
Lee, who was wrongly moved onto Universal Credit despite being in receipt of a severe disability premium on ESA, told Z2K they had found themselves in debt and rent arrears.
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Nadia, who was also moved from ESA onto Universal Credit, told Z2K there was a lack of information, support, and adequate communication from the Department for Work and Pensions.
“I didn’t know anything about UC at all, I went to the Jobcentre and they assumed I could deal with a computer,” Nadia said.
“They just pointed there and said you have to do the thing online. My work coach made me sign to say I was going to do 35 hours a week work when I had a brain injury.
“He also gave me the wrong information about my rent. I became suicidal because I couldn’t deal with it, I was so worried about losing my home and having no money.”
Becca Stacey, Z2K’s Policy and Campaigns Officer added: “As these findings demonstrate, people with complex needs and in more vulnerable situations are currently being treated as collateral damage by the DWP, as they continue to push people from legacy benefits onto Universal Credit.
“Before anyone else is migrated onto Universal Credit, it is vital that the system undergoes fundamental reform.”
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A DWP spokesperson said: “Universal Credit provides a vital safety net for over 5.7 million people and replaces a complex and outdated system.
“Benefits change to reflect an individual’s change in circumstances and the majority of claimants are better off when receiving Universal Credit.”
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