Advertisement
Housing

M&S takes Emma Willis to surprise Shelter helpline team at work

The former Big Brother presenter made Christmas come early for workers at the housing charity

Popular TV presenter Emma Willis made a surprise visit to emergency helpline workers at housing charity Shelter in Sheffield today.

She popped into the office on behalf of M&S, which is celebrating the 15th year of its partnership with the charity.

The former Big Brother presenter let the Shelter workers get a taste of the new M&S Christmas sandwiches – with five per cent of sales going straight to the charity – ahead of them going on sale to the public.

The partnership has raised more than £12m since 2005, with the equivalent of 27,000 helpline calls funded during last year’s campaign alone.

The helpline team took some time off the phones to meet Willis and speak to her about the important work they do, before the TV star sat in on a call to get first-hand experiences of what it takes to support people in need through the UK’s housing crisis.

Shelter Emergency Helpline manager Andrea Deakin said: “Seeing Emma Willis walk through our office doors is not a sight we’ll forget in a hurry, it was such a brilliant surprise. Our staff work on the helpline 365 days a year to help people trapped in the housing crisis, so for Emma to take time to come and see us was a huge boost.

Advertising helps fund Big Issue’s mission to end poverty
Advertisement

“Emma’s visit was a timely reminder that the sale of M&S Christmas sandwiches directly funds our vital work – helping us to pick up the phone every day to families facing the horror of homelessness. We’re hugely grateful to M&S customers for the support they give to our emergency service.”

Shelter’s helpline is manned all year round and last year was able to help stop the eviction of 1,800 households.

After her visit, Willis said: “I feel like I’ve been enlightened today. Shelter covers a much broader range of services than I ever realised. It was truly humbling being able to sit in on a call and hear first-hand how the Shelter Emergency Helpline supports people in crisis.

“I feel like I came in to deliver Christmas sandwiches today and have come away learning so much more about Shelter, which is amazing as I now know when I’m buying a Christmas sandwich from M&S, I’m actually doing good too!”

The M&S festive lunch range launches tomorrow (October 30).

Advertising helps fund Big Issue’s mission to end poverty

READER-SUPPORTED SINCE 1991

Reader-supported journalism that doesn’t just report problems, it helps solve them.

Recommended for you

Read All
Four people died while homeless every day in the UK last year: 'People continue to be failed'
Homeless deaths tribute
Homelessness

Four people died while homeless every day in the UK last year: 'People continue to be failed'

Here's what would happen if the UK abolished landlords overnight
Renters angry at no-fault evictions, Renters Reform Bill delay and a lack of rent controls
Landlords

Here's what would happen if the UK abolished landlords overnight

Homeless people needed protecting from hot weather more than ever before in 2025
a homeless man in hot weather
Homelessness

Homeless people needed protecting from hot weather more than ever before in 2025

Hidden crisis of fires ripping through Gypsy and Traveller sites is 'a fatal tragedy waiting to happen'
A burnt down caravan at Ver Meadows
Gypsies and Travellers

Hidden crisis of fires ripping through Gypsy and Traveller sites is 'a fatal tragedy waiting to happen'

Most Popular

Read All
Renters pay their landlords' buy-to-let mortgages, so they should get a share of the profits
Renters: A mortgage lender's window advertising buy-to-let products
1.

Renters pay their landlords' buy-to-let mortgages, so they should get a share of the profits

Exclusive: Disabled people are 'set up to fail' by the DWP in target-driven disability benefits system, whistleblowers reveal
Pound coins on a piece of paper with disability living allowancve
2.

Exclusive: Disabled people are 'set up to fail' by the DWP in target-driven disability benefits system, whistleblowers reveal

Cost of living payments: Where to get help in 2025 now the scheme is over
next dwp cost of living payment 2023
3.

Cost of living payments: Where to get help in 2025 now the scheme is over

Citroën Ami: the tiny electric vehicle driving change with The Big Issue
4.

Citroën Ami: the tiny electric vehicle driving change with The Big Issue