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Where to get free financial advice now – from benefits to budgeting

Experts explain the best places to get free financial advice, whether it’s on benefits, budgeting, or getting out of debt

The cost of living crisis is still squeezing many families across the UK, with energy bills rising yet again, rents now at the highest point on record, and those who receive much-needed disability benefits facing cuts

According to the latest figures, more than 16 million people in the UK are living in poverty, with upwards of 85,000 children living in destitution, the most extreme form of poverty. 

In addition, the charity Turn2us found in its research that between four and six million people each year experience a life event that pushes them into poverty.

But experts say there are ways to reduce the impact of the cost of living crisis on your finances, and that plenty of charities and organisations are there for when you need financial advice. 

Here, experts lay out where to turn to for free financial guidance – whether it’s on benefits, budgeting, or getting out of debt. 

Where to turn for financial advice about benefits

Experts explain that it’s important to ensure you’re receiving all of the benefits you’re entitled to, which could help keep you afloat if you’re struggling to afford the essentials. The Department for Work and Pensions (DWP) estimated that at least £22 billion in benefits would go unclaimed in 2024, meaning many households are going without vital support. 

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There are several benefits calculators available online – StepChange, Turn2us and entitledto have checkers on their websites, and Turn2us has a specific PIP Helper – which could help you ensure you’re receiving all the benefits you’re entitled to. 

When it comes to actually applying for benefits like universal credit, Citizens Advice has a host of information on what to do, from how to apply, to filling in a work capability form if you’re disabled, to what to do if you’ve been sanctioned.

Halide Kalfaoglu, benefits expert at Turn2us, told the Big Issue that it’s important to reach out for help if you’re struggling with any part of the benefits system, as advice can “ease pressure” when seeking support.

“Financial issues can be stressful and complex, especially when navigating the benefits system. Speaking to a professional can help you make a clear plan, access support you might not know about – like grants, benefits or local help – and avoid common pitfalls or delays,” Kalfaoglu said.

“Getting this advice early can ease pressure, prevent small problems from escalating, and make sure you’re getting all the help you’re entitled to.”

Help with budgeting

Several organisations and charities offer vital help with budgeting, from how to build an emergency fund, to avoiding debt. Charities and organisations offering free budgeting help include: StepChange, National Debtline, MoneyHelper, Money Saving Expert, and more. CentrePoint also has useful budgeting information, including how to set up a bank account if you don’t have a fixed address.

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Anna Hall, corporate director of debt at the Money and Pensions Service, told the Big Issue that the government-run website MoneyHelper, from the Money and Pensions Service, “offers financial guidance on everything money and debt – from pocket money to pensions”, as well as tools like “calculators to help you manage your money”, and a Debt Advice Locator Tool to find free debt advice near you. 

Simon Trevethick, head of communications at StepChange, explained that the cost of living crisis is “still putting enormous pressure on households across Britain”, with “essential bills rising significantly across the board”.

“These rises have a cumulative impact on incomes and debt problems, and that’s before you factor in housing costs, with rents rising to record highs and changes in interest rates increasing costs for mortgage holders over the past few years,” he said.

For those struggling with debt, Trevethick explained: “The first thing to do is to assess your budget: your income and expenditure and where savings can be made to pay towards debts. StepChange has a useful budget template on our website to help you get started. If you’re still struggling after that, we would always encourage you to engage with anyone you owe money to, as they have a legal responsibility to support you. They may be able to work out a more affordable payment plan for you, or make funds and grants available to help write off debts.”

He added that the key thing to note for anyone struggling with their finances is that “help is out there”, and the StepChange charity “offers a free, independent, and impartial service”.

If you’re on an irregular income, for example if you’re a gig worker or a freelancer, the Big Issue has collated advice related to the gig economy – from budgeting when your income fluctuates from month-to-month, to keeping money aside for a pension and taxes. 

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Where to find grants and support

Depending on your circumstances, you may be eligible for charitable grants, funds or support, and there are charities that could help you find the funds that are right for you. 

The Turn2us Grants Search is a useful tool to find funds which you don’t have to pay back. Other charities like MoneyHelper, StepChange and Shelter have also shared valuable advice on securing emergency grants and funds. 

Grants also exist for those who are struggling to pay for their essential expenditures like bills. The Big Issue has previously compiled advice on what to do if you’re struggling to pay your water bill, your energy bill or your council tax bill, including advice on what to do if you can’t afford to pay.

Where to go for financial advice if you’re in debt

There are several charities and organisations that can provide free support if you’re struggling with debt – including StepChange, National Debtline, PayPlan, Debt Advice Foundation and Citizens Advice – and experts say it’s best to reach out for help as soon as you can. 

Hall explained: “Many people try to cope by themselves, but this can lead to further problems and affect your mental and physical health, work and relationships with loved ones.  

“If you’re struggling, visit MoneyHelper and use the Debt Advice Locator Tool for free, trusted advice.  

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“Avoid searching online, as there is a lot of bad information out there about dealing with debts; instead use a trusted resource to get high-quality support and take control of your debt.”

Grace Brownfield, head of influencing and communications at National Debtline, added: “Services like National Debtline (or Business Debtline if you are self-employed), provide free, expert, impartial advice to help you deal with your debts. Our advisers can support you to manage all kinds of debt, including ‘buy now, pay later’ repayments and payday loans. 

“Don’t wait, get in touch early and we can help you tackle the problem in a way that suits you.”

The Big Issue has previously laid out expert debt advice, including the charities and organisations that can help you if you’re struggling with debt.

Do you have a story to tell or opinions to share about this? Get in touch and tell us more. Big Issue exists to give homeless and marginalised people the opportunity to earn an income. To support our work buy a copy of the magazine or get the app from the App Store or Google Play.

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